Food delivery, courier services, and transport logistics share one common problem: the operation happens in the field, in real time, with unpredictable variables, and the entire system must function without interruption regardless of how many drivers are on the road or how many orders are waiting to be processed. Generic SaaS solutions cover the average case — and the average case rarely matches the specific operational logic of a company with its own processes, its own integrations, and its own requirements towards customers. Prolink develops logistics applications as custom integrated systems in which the driver app, the recipient interface, and the operations panel form one cohesive product.
Driver app
The driver is a user who operates the application on the move, often with limited attention and under time pressure, which means the interface must be operationally simple and error-resistant. Incoming tasks and routes are displayed clearly with in-app navigation, the status of each delivery is updated with a single tap, and proof of delivery — a photograph or the recipient's digital signature — is captured and sent to the system within the same flow without additional steps. Offline functionality ensures the application continues working during temporary loss of network connectivity, with data synchronising as soon as the connection is restored — a field condition in logistics, not an optional feature.
Shipment tracking and recipient interface
A recipient who does not know when a delivery will arrive generates unnecessary calls to customer support and a negative experience regardless of how fast the delivery itself is. Prolink integrates real-time shipment tracking that gives the recipient transparency on status and estimated arrival time via app or web link without requiring an installation, with notifications that reduce uncertainty and the number of missed deliveries.
Operations and dispatcher panel
The operations panel is a web interface through which the entire operation is managed: a real-time overview of all active drivers on a map, the status of every shipment through its complete lifecycle, task assignment and fleet management, visibility into capacity and load by zone or shift, and performance reports that give operations staff the data needed for optimisation. Fleet management covers vehicle records, activity tracking per driver, and operational metrics that support resource planning. Everything that happens in the field is visible in the panel in real time — no information lag that would prevent operations staff from reacting promptly.
Integrations that make logistics whole
A logistics application that does not communicate with the rest of the business system creates data duplication and manual work that negates the operational benefits of digitalisation. Prolink integrates logistics systems with web shops, ERP, and warehouse management systems via API, so that an order entering a web shop is automatically converted into a task for the delivery network without manual entry, and the delivery status is returned to the source system without delay. Specific requirements towards payment systems, inventory management systems, or niche business platforms are part of the analysis in the discovery phase and are implemented as a core part of the architecture, not as patches added later.
Completed projects
Pistachio, a fast food restaurant from Split, uses a cross-platform application for food delivery coordination covering ordering, task assignment to drivers, and real-time status tracking. DelCrew is a parcel delivery platform built as a cross-platform system combining a driver app with an operations panel for shipment and fleet management. Ysend, a transport service, relies on Prolink's cross-platform solution for transport coordination and operational tracking.
How logistics app development works with Prolink
Logistics systems carry a specific technical complexity stemming from real-time requirements, offline scenarios, and an integration scope that is rarely trivial. The discovery phase maps all roles in the system — driver, dispatcher, administrator, recipient — and defines the flows for each separately, alongside an analysis of the existing infrastructure and integrations the system must support. The architectural decisions made in this phase directly determine the reliability, scalability, and maintenance costs of the system in production.
UX/UI design approaches each interface separately because a driver managing an application one-handed on the move has entirely different needs from an operations manager monitoring a fleet from a desktop computer. Development proceeds in iterative sprints with continuous testing on real devices and in real field conditions. App Store and Google Play submission and any integration with the client's existing systems are part of the standard project scope.
Frequently asked questions
Can a logistics app be integrated with our existing web shop or ERP?
Yes, integration with web shops and ERP systems is one of the most common requirements in logistics projects and is implemented via API. The scope and complexity of the integration depend on how technically open and documented the existing system is — Prolink analyses the available integrations in the discovery phase and defines an architectural approach that minimises manual work and data duplication.
What happens to data when the driver loses signal?
Offline operation is designed as an architectural requirement, not a later addition. The driver app locally caches active tasks and records all actions — status changes, photographs, signatures — which synchronise with the central system as soon as the network connection is restored. Critical operations such as recording proof of delivery function independently of signal quality.
How long does it take to develop a complete logistics system?
A complete system including a driver app, real-time recipient tracking, an operations panel, and integrations with external systems is a complex project that realistically develops over a range of four to nine months, depending on the scope of functionality and the number of integrations. The discovery phase provides a more accurate estimate than any general guideline.
Can the system handle a sudden increase in drivers or orders?
Scalability is planned upfront — an architecture that functions well for twenty drivers must be capable of handling two hundred without rebuilding core components. Prolink builds logistics systems with horizontally scalable backend infrastructure and an optimised real-time communication layer that does not degrade in performance under increased load.
How does proof of delivery work?
The driver records proof of successful delivery within the app by taking a photograph or collecting the recipient's digital signature, depending on the client's requirements. Both methods are automatically linked to the specific shipment and stored in the system in real time, visible to operations staff in the panel, and exportable for claims handling or accounting documentation.
Does the system support multiple zones or cities?
Yes, multi-zone and multi-city architecture is planned upfront when it is part of the client's operational model. This includes fleet segmentation by zone, capacity management by region, and reporting that gives operations staff visibility at both the network level and the individual zone level — all from the same operations panel.
Your logistics, your system — built to scale with your business
A logistics operation that grows faster than the system supporting it becomes an operational bottleneck rather than an advantage. Prolink builds logistics applications with architectures that sustain growth, with integrations that eliminate manual work, and with field experience gained on projects such as Pistachio, DelCrew, and Ysend — and that knowledge is embedded in every new project. If you are planning to digitalise a logistics operation or replace a solution you have outgrown, request a quote.